Refunds and cancellation

This policy must be confirmed by the operating business before launch.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure with the service, you are entitled to cancel and to a refund for the unused portion, or to compensation for its reduced value. If the failure is not major, you are entitled to have the problem fixed in a reasonable time and, if that doesn’t happen, to cancel and get a refund. Nothing in this policy limits those rights.

• Plans are billed monthly in advance. You can cancel at any time from your account’s billing settings.
• When you cancel, your plan stays active until the end of the period you’ve paid for, and you won’t be charged again.
• Change-of-mind refunds for a partly used month are not provided, except where required by law or where we choose to as a goodwill gesture.